Privacy policy

Who is responsible for your information?

Birth Be is a trading name used by Elsa Russell, based in Surrey, United Kingdom. Elsa is responsible for personal information collected through Birth Be, including Be Nourished Club event bookings. You can contact her at elsa@birthbe.co.uk.

Information you choose to share

If you email Birth Be or use the enquiry links on this site, the email app on your device opens a draft addressed to Elsa. The site does not send or store that draft. If you send an email, Elsa will use the details and any family or health information you choose to include to respond, discuss services and, if you book, provide and administer the agreed support.

Please avoid sending urgent, highly sensitive or unnecessary medical information by ordinary email. Birth Be is not an emergency or clinical service.

Event bookings through Ticket Tailor

We use Ticket Tailor to manage Be Nourished Club event bookings. When you book, we collect your name, email address, ticket and order details, and any additional information requested on the booking form, such as attendee names and the number and ages of accompanying babies. We use this information to fulfil your booking, manage attendance, answer booking queries and send essential event updates. Our lawful basis for administering your booking is performance of our contract with you; we retain records required by law on the basis of our legal obligations.

Ticket Tailor (Zimma Ltd) processes attendee booking information on our behalf as our data processor. Birth Be remains responsible for how we use this information. Payments are handled by the payment provider shown at checkout, such as Stripe, under that provider’s privacy notice. We do not receive or store your full payment card details.

Relevant booking details are available only to those who need them to organise and deliver the event, including authorised event hosts. We do not sell your personal information. Booking an event does not automatically subscribe you to marketing; promotional updates are sent only if you opt in.

Dietary, allergy and accessibility information

You may choose to provide dietary requirements, allergies or accessibility needs so we can plan appropriate arrangements. Please provide only what is relevant to the event. Where this reveals health or other sensitive information, we ask for your explicit consent separately before using it. Relevant details may be shared with the event hosts, venue or caterer only as needed to accommodate your request.

You can withdraw that consent by contacting elsa@birthbe.co.uk. Withdrawal does not affect earlier lawful use, but may limit the arrangements we can make. If you book for another adult, please share this notice with them and ask them to provide any sensitive information and consent directly.

Newsletter

The newsletter form is hosted by Mailchimp. If you subscribe, the name and email address you enter are sent to Mailchimp to manage your subscription and deliver Birth Be updates. You can unsubscribe using the link in any newsletter. Mailchimp handles information under its own privacy terms as well as the instructions it receives from Birth Be.

Embedded reviews and website hosting

The Google Reviews display is supplied through Elfsight and is loaded only if you allow the optional reviews feature in the cookie preferences. When enabled, your browser connects to Elfsight and Google; those providers may receive technical information such as your IP address and browser details and may use their own technologies. See the cookie policy and the providers’ privacy information for more detail.

The website is hosted by a service provider that processes technical information needed to deliver and secure the site. The site does not currently use Google Analytics. Event bookings may take place on Ticket Tailor, which is separate from this website.

Why and how long information is used

Information is used to reply to enquiries, arrange and provide requested support and events, keep appropriate business records, manage newsletter subscriptions and maintain the website. Information is kept only as long as needed for those purposes and any applicable legal or accounting requirements. Event-specific dietary, allergy and accessibility details are deleted when no longer needed for the event or any related query or incident; they are not routinely retained with accounting records. Newsletter information is kept until you unsubscribe; a minimal suppression record may be retained to respect that choice.

Your choices and rights

Depending on the circumstances, you may ask to access, correct, erase or restrict the use of your personal information, or object to certain uses. You can unsubscribe from marketing emails at any time. To make a privacy request, email elsa@birthbe.co.uk. You can also raise a concern with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this notice

This notice may be updated when Birth Be changes its services or website tools. The latest update date is shown above.